➀ A software engineer's 10-year AWS data was restored after an internal employee intervened, despite previous claims by AWS support that all data was 'terminated';

➁ The incident exposed flaws in AWS support communication and the risks of its 'shared payer' model leading to abrupt account termination;

➂ The victim criticized AWS's 'gaslighting' responses but acknowledged the need for multi-cloud backups and urged AWS to improve customer safeguards.