05/09/2025, 01:30 PM UTC
半导体CEO在客户晚宴上的轶事Customer Service
➀ 一位前高管回顾了20世纪80年代的一次事件：某半导体公司CEO在旨在改善客户关系的晚宴上愤怒驳回了客户的反馈；
➁ 该CEO辱骂客户并宣称自己“ invented the industry（开创了这个行业）”，随后愤然离席，令在场人员震惊；
➂ 此事件暴露了该公司客户沟通的系统性缺陷，此后其客户支持服务也未见改善。
➀ A former executive recounts a 1980s incident where a semiconductor CEO angrily dismissed customer feedback during a dinner intended to improve client relations;
➁ The CEO erupted with profanity, claiming he 'invented the industry,' abruptly ending the meeting and leaving attendees shocked;
➂ The event highlighted systemic issues in customer engagement, with no subsequent improvements in the company’s support or communication.
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