05/02/2025, 11:15 AM UTC
客户是英特尔的头等挑战The Customer
➀ 英特尔面临重大挑战，CEO帕特·基辛格提出“通过倾听客户回归基础”的承诺成为焦点，但该公司历史上在客户服务方面表现不佳；
➁ 文章引用安迪·格鲁夫“先交付再说”的争议言论，揭示了英特尔过去重产品交付、轻客户体验的企业文化问题；
➂ 通过其他芯片公司案例（如CEO象征性设立“客户模型”却迅速弃用），反映了半导体行业普遍存在的忽视客户需求的系统性缺陷。
➀ Intel faces significant challenges, with CEO Pat Gelsinger's pledge to 'return to basics by listening to customers' being a key focus, despite the company's historical struggles in customer care;
➁ The article references Andy Grove's infamous 'Ship the shit' remark, highlighting Intel's past cultural issues in prioritizing product delivery over customer satisfaction;
➂ Anecdotes from other chip companies, including a CEO's symbolic 'customer dummy' initiative that was quickly abandoned, underscore systemic industry-wide neglect of customer-centric practices.
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